Emotional Intelligence at work

The Art of Successful Management and Interaction

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Last Updated: 2024-05-10 11:05:31 English Course Type: Self Learning

Participants will be able to enhance their awareness of their own feelings, thoughts and behaviors in the workplace.
Participants learn to recognize, understand and manage their own emotions and the emotions of others in their workplace.
Participants will develop communication skills based on emotional intelligence, improving effective communication at work
Participants will learn to work with other team members in an effective way, taking into account their feelings and needs.
Participants will develop skills to manage stress and cope with pressures in the workplace.
Personal and professional development
Creating a positive work environment
Better leadership skills
Enhanced interpersonal skills
Improved social awareness
Knowledge and strengthening of their motivations
Maintaining a balance between personal and professional life
Enhancing critical thinking

The course "Developing Emotional Intelligence in the Workplace" aims to strengthen participants' emotional intelligence skills, with an emphasis on developing these skills for the professional field. During the course, participants explore the different aspects of emotional intelligence and practical strategies for improving them in the workplace.

Course Structure:

1. Introduction to Emotional Intelligence:

Definition and meaning of emotional intelligence.

Relationships with professional performance and managerial ability.

2. The Elements of Emotional Intelligence:

Recognition of emotions.

Self-awareness and self-management.

Active listening and communication.

3. Applications in the Workplace:

Managing stress and pressure.

Creating a positive work environment.

Conflict resolution and negotiation.

4. Developing Skills:

Self-awareness and self-management exercises.

Role of affective meaning in leadership and management.

5. Exercises and Applications:

Group activities to enhance emotional intelligence.

Personal analyzes and goals for skill development.

Conclusion: The course was designed to equip participants with the necessary skills to face challenges in their workplace and to achieve success in their professional careers. Through exercises, practical examples and analysis of personal goals, participants are empowered to apply the principles of emotional intelligence in their daily life and work.

Good start, at your disposal for any questions.

With appreciation and respect for lifelong learning and knowledge

No prior knowledge is required

Employees: All employees, regardless of position or department, can benefit from developing emotional intelligence skills to more effectively navigate workplace interactions.
Managers and Supervisors: Managers and supervisors can learn how to lead with emotional intelligence, improving their ability to motivate teams, resolve conflict, and create a positive work environment.
Team Leaders: Those who lead teams or projects can benefit from understanding how emotional intelligence affects team dynamics and productivity.
Human Resources (HR) Professionals: HR professionals can gain insights into how emotional intelligence impacts hiring processes, employee engagement, performance management, and conflict resolution processes.
Executives and Leaders: Executives and senior leaders can improve their leadership effectiveness by incorporating emotional intelligence principles into their decision-making, communication, and relationship-building strategies.
Sales and Customer Service Representatives: Professionals in sales and customer service roles can improve their ability to connect with customers, understand their needs, and handle difficult situations with emotional intelligence.
Even people who work primarily independently can benefit from developing emotional intelligence skills to enhance their communication, collaboration, and problem-solving abilities.
New hires: Providing emotional intelligence training as part of onboarding processes can help new employees integrate into the organizational culture and perform more effectively right from the start.
Cross-functional teams: Teams made up of members from different departments or disciplines can improve collaboration and teamwork by developing a shared understanding of emotional intelligence concepts.

Section 1 : WELCOME 4 Lectures 00:05:21
Lecture 1 :
ACQUAINTANCE Preview
The Lecture is an introduction to the course and to the topic of emotional intelligence (EI). The aim is to communicate with the participants, present the objectives, which are to be achieved during the course, and explain the structure of the program. In addition, the lecture will include a brief reference to the importance of emotional intelligence in professional performance and personal development.
Lecture 2 :
COURSE OUTLINE
The Lecture focuses on presenting a detailed outline of the course, including topics to be covered, objectives, assessments and expectations for student performance. Reference will also be made to the teaching methodology to be used and how participants should prepare for the upcoming lectures.
Lecture 3 :
LEARNING RESULTS
In the Lecture we will explore the importance of learning and the outcomes that come from it. We will analyze the process of learning, including different learning methods, assessment of learning and application of knowledge to practical problems. Emphasis will be placed on the need for continuous learning and adaptation to the modern professional world.
Lecture 4 :
TO WHICH AUDIENCE ARE YOU ADDRESSING THE COURSE?
In this lecture, the identification of the audience to which the course is addressed will be considered. The characteristic qualities and knowledge levels required for successful participation in the course will be analyzed. In addition, there will be a discussion of the different needs and expectations of students that may arise depending on the level of education, work experiences and individual skills.
Section 2 : INTRODUCTION 3 Lectures 00:07:11
Lecture 1 :
WHAT IS EMOTIONAL INTELLIGENCE
In this lecture, the concept of emotional intelligence and its importance in our daily life and in our professional field will be examined. The difference between emotional intelligence and emotion will be discussed, as well as how emotional intelligence affects communication, perception of self and others, stress management, and problem solving. Also, examples and techniques for improving emotional intelligence will be given.
Lecture 2 :
THE NEW DATA
This lecture will examine the latest data and research reports on emotional intelligence. The most recent findings and reports on the relationship of emotional intelligence to academic and occupational performance, health and well-being will be analyzed. The latest tools and methodologies used to measure and develop emotional intelligence will also be examined.
Lecture 3 :
QUIZ
Student self-assessment
Section 3 : MODEL OF EMOTIONAL ABILITIES 7 Lectures 00:18:39
Lecture 1 :
SECTION 3 INTRODUCTION
Introduction to section 3
Lecture 2 :
PERSONAL CAPACITY
In this lecture we will examine the importance of personal competence in professional performance and general well-being. We will look at what personal capacity is, how we can measure and improve it, and what the benefits of investing in it are. We'll see examples of successful professionals who have leveraged their personal abilities to reach their peak, as well as techniques and strategies for improving our personal ability.
Lecture 3 :
MOTIVATION
In the lecture, we will examine the role of motivation in achieving professional and personal goals. We will study the different types of motivation and how they affect behavior and performance. We will also look at how we can identify our own motivations and how we can use them to motivate us towards achieving our goals.
Lecture 4 :
SOCIAL COMPETENCE
In the lecture, we will examine the importance of social competence in the professional world and the different aspects that make them up. We will talk about the importance of communication, collaboration and conflict management in the workplace. We will look at how social competence can influence success in a business and how we can develop them.
Lecture 5 :
SOCIAL SKILLS
In this lecture, we will look at the importance of social skills in the workplace and how we can develop them. We will focus on communication, understanding the emotions of others, conflict management and the ability to work together. We will give specific tips and techniques to improve these skills.
Lecture 6 :
WHAT DO WE NEED TO GET TO THE TOP
In this lecture, we will look at the skills, virtues and strategies needed to succeed in our professional field and rise to the top. We will focus on topics such as self-awareness, commitment, strategic thinking and resistance to pressure. We will analyze how we can develop these abilities and how they can lead us to success.
Lecture 7 :
QUIZ
Student self-assessment
Section 4 : PERSONAL SKILLS (SELF-ASSERTANCE) 9 Lectures 00:26:44
Lecture 1 :
SECTION 4 INTRODUCTION
Introduction to section 4
Lecture 2 :
SELF CONFIDENCE
This lecture focuses on the importance of self-awareness in professional and personal life. We will look at the definition of self-awareness, its benefits and how we can develop it. We will analyze techniques and tools that can help us understand ourselves, identify our strengths and manage our personal goals.
Lecture 3 :
AWARENESS OF EMOTIONS
In this lecture we will examine the importance of emotional awareness in everyday life and in the professional sphere. We will examine the key concepts of emotional awareness and emotional intelligence and how developing them can lead to improved communication, stress management and relationships with others. We will also analyze techniques and tools that can help develop awareness of emotions.
Lecture 4 :
ACCURATE SELF-ASSESSMENT
In this lecture we will examine the importance of accurate self-assessment in developing personal success and well-being. We will analyze the basic principles of self-assessment and its importance in developing self-awareness and self-improvement. We will also look at how accurate self-assessment can be combined with skills such as positive thinking and overcoming challenges to achieve personal and professional goals.
Lecture 5 :
ASSESSMENT OF BEHAVIORAL STYLE
Task Assessing our behavioral style
Lecture 6 :
SELF CONFIDENCE
In this lecture we will examine the importance of self-confidence in success and prosperity. We will analyze the elements that form the basis of self-confidence and how we can strengthen them in our daily lives. We will look at techniques and strategies for developing confidence and how to deal with the challenges and doubts we may face.
Lecture 7 :
UNDERSTANDING EMOTIONS
Assessment to identify our behavioral preferences
Lecture 8 :
ASSESSMENT OF EMOTIONAL INTELLIGENCE
Presentation of the emotional intelligence assessment form
Lecture 9 :
QUIZ
Student self-assessment
Section 5 : PERSONAL SKILLS (SELF ADJUSTMENT) 7 Lectures 00:35:52
Lecture 1 :
SECTION 5 INTRODUCTION
Introduction to section 5
Lecture 2 :
AUTO ADJUSTMENT
The lecture entitled "Self-Regulations" focuses on the ability of individuals to regulate themselves and their behavior in various situations. During the lecture, participants will learn what self-regulation is, how they can develop and use it in their daily lives, and how it can affect work relationships and effectiveness. During the lecture, the factors influencing self-regulation, the techniques that can be used to develop it, and how self-awareness and the ability to manage oneself in different situations can be improved.
Lecture 3 :
SELF CONTROL
In the lecture entitled "Self-Control", the importance and various aspects of the ability of self-control in work and personal life are examined. During this lecture, participants will examine what self-control means, how they can develop and strengthen it, and the role of self-control in achieving personal and professional goals.
Lecture 4 :
RELIABILITY AND CONSCIENCE
In the lecture entitled "Reliability and Conscientiousness", the important principles and values related to reliability and conscientiousness in work and personal life are examined. During this lecture, participants will examine the importance of trustworthiness and conscientiousness in professional and personal relationships, and how they can develop these qualities as individuals and as professionals.
Lecture 5 :
INNOVATION AND ADAPTABILITY
In the lecture entitled "Innovation and Adaptability", the important concepts of innovation and adaptability in the context of the work environment are examined. During this lecture, participants will consider how innovation and adaptability can contribute to the success of an individual or business in today's business environment.
Lecture 6 :
ACTION PLAN
Presentation of our personal action plan
Lecture 7 :
QUIZ
Student self-assessment
Section 6 : MOTIVATION 7 Lectures 00:28:40
Lecture 1 :
SECTION 6 INTRODUCTION
Understanding MOTIVATION
Lecture 2 :
MOTIVATION
In the lecture entitled "Motivation", the importance of motivation in the work behavior and performance of individuals in various work environments is examined. During this lecture, the different types of motivation and the techniques that can be used to enhance intrinsic and extrinsic motivation are discussed.
Lecture 3 :
DETERMINATION OF MOTIVATIONS
In this lecture you present an interactive paper on the characteristics of motivation
Lecture 4 :
STRENGTH TO ACHIEVE
The lecture entitled "Achievement Drive" focuses on examining the importance of goals and ambition in professional and personal life. During this lecture, the various ways in which achievement orientation can influence behavior, choices, and performance are discussed.
Lecture 5 :
COMMITMENT
The lecture entitled "Engagement" examines the importance of engagement in the workplace and how high engagement can lead to increased productivity and employee satisfaction. During this lecture, the factors that influence employee engagement are examined, as well as the strategies that can be used to enhance it.
Lecture 6 :
INITIATIVE AND OPTIMISM
The lecture, entitled "Initiative and Optimism", examines the meanings of initiative and optimism in the workplace and how these concepts affect performance, innovation and the general well-being of staff. During this lecture, the factors that influence employee initiative and optimism are examined, as well as the techniques that can be used to enhance them.
Lecture 7 :
QUIZ
Student self-assessment
Section 7 : SOCIAL SKILLS - EMOTION 9 Lectures 00:35:01
Lecture 1 :
SECTION 7 INTRODUCTION
Understanding SOCIAL SKILLS
Lecture 2 :
SOCIAL RADAR
In the lecture entitled "Social Radar", the skills of social intelligence and the perception of social signals in the workplace are examined. During this lecture, it examines how people can communicate effectively, understand social dynamics, and create cooperative relationships in their work environment.
Lecture 3 :
UNDERSTANDING OTHERS
The lecture entitled "Understanding Others" examines the importance of active listening, communication and emotional intelligence in the workplace. During this lecture, it examines how the ability to understand others affects our professional relationships, performance and conflict resolution.
Lecture 4 :
DEVELOPMENT OF OTHERS
The lecture entitled "Developing Others" examines the importance of leadership and coaching in developing others in the workplace. During this lecture, the various ways in which leaders and colleagues can support and encourage the growth of others by providing necessary resources, creating an appropriate work environment, and providing feedback and support are discussed.
Lecture 5 :
ORIENTATION TO THE PROVISION OF SERVICES
In the lecture entitled "Orientation in Service Delivery", the strategies and techniques required for effective service delivery in a work environment are examined. The right service orientation is critical to achieving business goals and meeting the needs of customers or colleagues.
Lecture 6 :
THE CORRECT HANDLING OF DIVERSITY
The Lecture focuses on the importance of dealing with diversity with respect and understanding. The following assignment offers exercises to develop the skills needed to properly handle diversity in the workplace.
Lecture 7 :
POLITICAL PERCEPTION
The lecture entitled "Political Awareness" examines the importance of understanding and taking political positions in the workplace. During this lecture, participants examine how political views and political preferences influence perceptions and interactions in the workplace.
Lecture 8 :
DEVELOPING AWARENESS
In this lecture you will be presented with a guide to practicing the development of empathy
Lecture 9 :
QUIZ
Student self-assessment
Section 8 : THE ART OF INFLUENCE 12 Lectures 00:56:03
Lecture 1 :
SECTION 8 INTRODUCTION
Understanding THE ART OF INFLUENCE
Lecture 2 :
THE ART OF INFLUENCE
The lecture, titled "The Art of Influence," examines the strategies and skills needed to positively influence others in our work and personal lives. Influence is an important tool in emotion management, leadership and relationship development.
Lecture 3 :
INFLUENCE
The Influence Lecture looks at how we can positively influence others and our environment. During this lecture, the various factors that affect our ability to achieve influence are examined, as well as the strategies we can use to increase our influence.
Lecture 4 :
COMMUNICATION
The Lecture entitled "Communication" focuses on the importance of effective communication in the workplace and how improving it can lead to better results and the development of leadership and collaboration skills
Lecture 5 :
CONFLICT MANAGEMENT
The Lecture titled " Conflict Management" focuses on managing conflict in the workplace and developing skills to deal with it effectively.
Lecture 6 :
EXPLORING CONFLICTS
In this lecture, be a presentation of the conflict understanding guide
Lecture 7 :
LEADERSHIP
The Lecture entitled "Leadership" deals with the role of leadership in the workplace and its effect on the team and the organization. During this lecture, the different aspects of leadership, the different types of leadership and the strategies that can be used to develop effective leaders are discussed.
Lecture 8 :
LEADERSHIP AND EMOTIONAL INTELLIGENCE
In this lecture you will be presented with a guide to leadership and emotional intelligence
Lecture 9 :
ASSESS YOUR LEADERSHIP STYLE
In this lecture you will be presented with a guide for evaluating our leadership style
Lecture 10 :
WHAT IS MY LEADERSHIP STYLE
In this lecture you will be presented with a guide for evaluating our leadership style
Lecture 11 :
CATALYTIC ACTION FOR CHANGE
The Lecture entitled "Catalyzing Action for Change" focuses on the importance of leadership and action as tools for facilitating change in the workplace.
Lecture 12 :
QUIIZ
Student self-assessment
Section 9 : THE ART OF COLLABORATION 6 Lectures 00:25:51
Lecture 1 :
SECTION 9 INTRODUCTION
Understanding THE ART OF COLLABORATION
Lecture 2 :
THE ART OF COLLABORATION
The Lecture focuses on the importance and art of collaboration in the professional environment. During the lecture, it looks at how the right collaboration can lead to improved performance and success. Strategies and techniques for improving collaboration in a team or organization are presented, and practical examples and exercises are provided to better understand and apply the principles of effective collaboration.
Lecture 3 :
CREATE LINKS
The Lecture focuses on creating bonds between people in personal and professional settings. During this lecture, emphasis is placed on the importance of human relationships and the bonds formed between individuals. The various factors that influence the creation of bonds are analyzed and strategies for the development of positive relationships are presented. Also provided are examples and practical tips for establishing and maintaining ties in a variety of settings and circumstances.
Lecture 4 :
COOPERATION AND TEAMWORK
The Lecture focuses on the importance of cooperation and teamwork in the work environment. During this lecture, the basic principles of cooperation and the factors that contribute to effective teamwork are analyzed. The different types of groups and the dynamics that influence the collaborative process are examined.
Lecture 5 :
TEAM SKILLS
In the Lecture, attention is focused on team skills and the importance of their development in achieving collective goals in the workplace. During this lecture, an analysis is made of the key competencies required for effective teamwork, as well as how these competencies can be developed and strengthened.
Lecture 6 :
QUIZ
Student self-assessment
Section 10 : EPILOGUE 1 Lectures 00:04:19
Lecture 1 :
Recap - Epilogue

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Emotional Intelligence at work

This plan includes

This plan includes

Section 1 : WELCOME 4 Lectures 00:05:21

Section 2 : INTRODUCTION 3 Lectures 00:07:11

Section 3 : MODEL OF EMOTIONAL ABILITIES 7 Lectures 00:18:39

Section 4 : PERSONAL SKILLS (SELF-ASSERTANCE) 9 Lectures 00:26:44

Section 5 : PERSONAL SKILLS (SELF ADJUSTMENT) 7 Lectures 00:35:52

Section 6 : MOTIVATION 7 Lectures 00:28:40

Section 7 : SOCIAL SKILLS - EMOTION 9 Lectures 00:35:01

Section 8 : THE ART OF INFLUENCE 12 Lectures 00:56:03

Section 9 : THE ART OF COLLABORATION 6 Lectures 00:25:51

Section 10 : EPILOGUE 1 Lectures 00:04:19

How do i access the course after purchase?

Are these video based online self-learning courses?

Can i play & pause the course as per my convenience?

How do i contact the instructor for any doubts or questions?

Do i need a pc to access the course or can i do it on mobile & tablet as well?

Do i get any certificate for the courses?

For how long can i access my course on the platform?

Is there any free trial?

Can i cancel anytime?

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Emotional Intelligence at work

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Curriculum 65 Lectures 04:03:41

Section 1 : WELCOME 4 Lectures 00:05:21

Section 2 : INTRODUCTION 3 Lectures 00:07:11

Section 3 : MODEL OF EMOTIONAL ABILITIES 7 Lectures 00:18:39

Section 4 : PERSONAL SKILLS (SELF-ASSERTANCE) 9 Lectures 00:26:44

Section 5 : PERSONAL SKILLS (SELF ADJUSTMENT) 7 Lectures 00:35:52

Section 6 : MOTIVATION 7 Lectures 00:28:40

Section 7 : SOCIAL SKILLS - EMOTION 9 Lectures 00:35:01

Section 8 : THE ART OF INFLUENCE 12 Lectures 00:56:03

Section 9 : THE ART OF COLLABORATION 6 Lectures 00:25:51

Section 10 : EPILOGUE 1 Lectures 00:04:19

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How do i access the course after purchase?

Are these video based online self-learning courses?

Can i play & pause the course as per my convenience?

How do i contact the instructor for any doubts or questions?

Do i need a pc to access the course or can i do it on mobile & tablet as well?

Do i get any certificate for the courses?

For how long can i access my course on the platform?

Is there any free trial?

Can i cancel anytime?

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