ComputerCavalry: IT Help Desk Ticketing System Training!

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

Created by : Rated :4.1 68184 views

Last Updated: 2022-07-20 10:07:35 English Course Type: Self Learning

Students will gain the required knowledge to properly create and manage customer support tickets

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!

Internet and Computer

IT professionals or those seeking a career in customer support

Section 1 : Unpublished Section 7 Lectures 00:45:48
Lecture 1 :
ComputerCavalry: IT Help Desk Ticketing System Training Preview
Lecture 2 :
ComputerCavalry: Creating a new Ticket
Lecture 3 :
ComputerCavalry: Trust but Verify
Lecture 4 :
ComputerCavalry: Details, Details, DETAILS!
Lecture 5 :
ComputerCavalry: IT Task
Lecture 6 :
ComputerCavalry: IT KnowledgeBase
Lecture 7 :
ComputerCavalry: Generating Reports on Tickets

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Can i play & pause the course as per my convenience?
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Do i need a pc to access the course or can i do it on mobile & tablet as well?
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Korey Sheppard,

498513 Course Views

5 Courses

ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services. We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity. Whether youâ€™re a â€œnot so tech savvyâ€ User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.