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This plan includes
- Instant access to 11,000+ online courses
- Play & Pause Course Videos
HD Video Recorded Lectures- Learn on Mobile/PC/Tablet
- Quizzes and Real Projects
- Lifetime Course Certificate
- Instructor Chat Support
- Cancel Plan Anytime
This plan includes
- Instant access to 11,000+ online courses
- Play & Pause Course Videos
- HD Video Recorded Lectures
- Learn on Mobile/PC/Tablet
- Quizzes and Real Projects
- Lifetime Course Certificate
- Instructor Chat Support
- Cancel Plan Anytime
What you'll learn?
- The real-life situation is described under a fictitious insurance company
- Current customer service practices and satisfaction levels
- The importance of customer experience in the insurance industry
- Frameworks and models for improving CX
- How to assess and map the customer journey
- Developing a comprehensive CX strategy
- Enhancing customer-facing processes and backend operations
- Leveraging technology and tools for CX improvement
- Establishing a performance management framework for CX initiatives
Course Overview
Welcome to "Enhancing Customer Experience (CX) in Insurance Industry" a comprehensive course designed to equip you with the skills and knowledge needed to enhance every phase of your customer's journey. Whether you're a marketing professional, customer service manager, or operations specialist, this course provides practical strategies and insights to elevate your customer experience.
What You'll Learn:
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Awareness Journey Roadmap: Prioritize initiatives involving marketing, PR, social media, and content management to create effective awareness campaigns.
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Purchasing Journey Roadmap: Optimize operations, customer service, and finance processes to streamline the purchasing experience.
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Servicing Journey Roadmap: Implement omnichannel support, real-time claims tracking, and personalized communication workflows.
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Claims Journey Roadmap: Automate claims verification and enhance communication channels to improve claims management.
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Engagement Journey Roadmap: Design engaging event invitations, promotional campaigns, and follow-up strategies to boost customer engagement.
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Renewal Journey Roadmap: Develop AI-driven models, automate renewals, and analyze renewal trends to retain customers.
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Cancellation Journey Roadmap: Create self-service portals, proactive communication strategies, and automated workflows to manage cancellations effectively.
Key Features:
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Practical action plans and timelines for each customer journey phase
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Insights into integrating marketing, operations, IT, and analytics
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Real-world examples and best practices to implement in your organization
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Interactive lessons and hands-on activities to reinforce learning
Pre-requisites
- No prior experience in customer experience management is required
- Basic understanding of the insurance industry is beneficial but not necessary
Target Audience
- Insurance industry professionals seeking to improve customer experience
- Customer service managers and executives looking to implement CX strategies
- Employees at Insurance or similar companies aiming to enhance their customer engagement skills
Curriculum 12 Lectures
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Section 1 : Introduction of Enhancing Customer Experience (CX) in Insurance Industry
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Section 2 : Introduction to fictitious Insurance company
- Lecture 1 :
- Introduction to fictitious Insurance company
- Lecture 2 :
- Current state of customer experience at Insurance Company
- Lecture 3 :
- Stakeholder Perpectives
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Section 3 : The need for customer experience consultation at Insurance Company
- Lecture 1 :
- Reasons for CX Improvement
- Lecture 2 :
- Stakeholder Perspectives
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Section 4 : Understanding Customer Experience
- Lecture 1 :
- Defining customer experience
- Lecture 2 :
- CX frameworks and Models
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Section 5 : Assessing current CX at Insurance company
- Lecture 1 :
- Customer Journey Mapping
- Lecture 2 :
- CX Metrics and KPIs
- Lecture 3 :
- Comprehensive Customer Experience Capabilities
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Section 6 : Bonus
- Lecture 1 :
- Special Gift for You
Our learners work at
Frequently Asked Questions
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How do i access the course after purchase?
It's simple. When you sign up, you'll immediately have unlimited viewing of thousands of expert courses, paths to guide your learning, tools to measure your skills and hands-on resources like exercise files. There’s no limit on what you can learn and you can cancel at any time. -
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic. -
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on. -
How do i contact the instructor for any doubts or questions?
Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want. -
Do i need a pc to access the course or can i do it on mobile & tablet as well?
Brilliant question? Isn't it? You can access the courses on any device like PC, Mobile, Tablet & even on a smart tv. For mobile & a tablet you can download the Learnfly android or an iOS app. If mobile app is not available in your country, you can access the course directly by visting our website, its fully mobile friendly. -
Do i get any certificate for the courses?
Yes. Once you complete any course on our platform along with provided assessments by the instructor, you will be eligble to get certificate of course completion.
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For how long can i access my course on the platform?
You require an active subscription to access courses on our platform. If your subscription is active, you can access any course on our platform with no restrictions. -
Is there any free trial?
Currently, we do not offer any free trial. -
Can i cancel anytime?
Yes, you can cancel your subscription at any time. Your subscription will auto-renew until you cancel, but why would you want to?
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