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What you'll learn?
- How to win customers for life time.
- How to engage customers.
- How to handle customers complaints.
- How to make more sales and profits.
- Have very high level of self awareness.
- Enhance communication Skills with customers.
- Master building rapport with customers.
- Be a great communicator with customers.
- Master the needed competencies to influence customers.
- Know the 4 styles of service.
- Master the expert level in serving your customers.
Course Overview
Get Instant Access to the hearts and minds of your customers and let them LOVE you and admire your products and services so you can live like a real millionaire.
- Over 14 years helping leaders, executives and entrepreneurs win customers through amazing customer service
- Over 14 years helping Organizations double and triple their sales through mastering the science and art of customer service
- Over 14 years helping Organizations transform their culture through mastering customer service
- Worked in Customer Service and Sales Transformation with the biggest international brands such as KFC, Pizza Hut, Hardee's, Costa Coffee, On the Run, and much more.
- Author of the best-Seller book "The Secret Compass"
- Neuro-Linguistic Programming (NLP) Trainer - who have the best NLP programs for sales people and entrepreneurs.
- Speaker at international stages
- Organization Development and Sales Mastery expert and thought leader.
Do you want to attract the right customers to your business?
Do you want to retain your customers?
Do you want to satisfy your customers?
Do you want to engage your customers with you and with your business?
"The single most important thing to realize about any enterprise is that there are no results inside its wall. The result of a business is a satisfied customer" - Peter Drucker
The “How to Win Customers and Skyrocket your Sales and Profits” course helps you solve the problem of not being able to win your customers for a lifetime, make more sales and maximize your profits. If you really want to experience more power, profit and prosperity in your business, then this course is for you!
The “How to Win Customers and Skyrocket your Sales and Profits” course will walk you through a step-by-step process to amaze your current customers, attract new high paying customers and achieve success and wealth through mastering the science and art of customer service, including key insights and actionable steps on:
- Know what do you offer to your customers
- Know the difference between customers' needs and wants
- Understanding the customers' 5 psychological needs
- Know how do customers encode the experience in their mind
- Know how to use body language to win customers
- Know how to win customers' hearts and minds
- Understand that quality service
- Know the four styles of service
- Understand and master the moments of truth
- Know and master the power of words
- Understand how to be an epic sales person
- Know the 5 myths about selling and busting them
- Know the ABC of the master sales expert
- Know how to increase your sales?
- Know the C.L.R in customer service
- Understand the ABC of smart leaders and entrepreneurs
- Understand the 5Es of dealing with customers
Pre-requisites
- No knowledge is required.
- Just come with an open mind, commitment and willingness to implement the strategies & concepts in the real world.
- You should keep the workbook of the course with you to take notes.
Target Audience
- ENTREPRENEURS: Those who need to deploy effective communication skills in a business to win customers for lifetime.
- CEO'S AND MANAGERS: Those who operate in a role which demands strong communication skills to win customers for lifetime.
- SALES PEOPLE: A Practical resource to help sales people build trust based relationships with their customers and clients.
- People starting out in a customer service career will benefit from this course.
- First time customer service reps should take this course to prepare themselves for their new job.
- Anyone managing a company or team (now or soon) - whether big or small.
- Someone who wants to do Customer Care or management in their future career.
- People looking to grow their sales through customer referrals and repeat business.
Curriculum 33 Lectures 02:06:35
-
Section 1 : How to win Customer.
- Lecture 2 :
- What do we mean by winning customers.
- Lecture 3 :
- What to do before going further in the course.
- Lecture 4 :
- Think about these questions.
- Lecture 5 :
- Your Challenges and your strength points
- Lecture 6 :
- What are the customers needs?
- Lecture 7 :
- How do customers their experience with you in their minds?
- Lecture 8 :
- The Psychological needs of your customers.
- Lecture 9 :
- Competencies of the extraordinary customer service expert 02.
- Lecture 10 :
- The secret recipe to win customers' hearts and minds.
- Lecture 11 :
- Competencies you need to maintain success with customers.
- Lecture 12 :
- The most important competency to master with clients.
- Lecture 13 :
- Some other competencies you need.
- Lecture 14 :
- How to master body language with customers.
- Lecture 15 :
- What to avoid while dealing with customers.
- Lecture 16 :
- The most important concept in customer service.
- Lecture 17 :
- What are the 4 styles of customer service.
- Lecture 18 :
- The 4 styles of customer service in detail.
- Lecture 19 :
- The 4 moments of truth.
- Lecture 20 :
- How to engage customers.
- Lecture 21 :
- The power of words on our customer.
-
Section 2 : How to skyrocket your sales and profits.
- Lecture 1 :
- Why is it important to increase our sales.
- Lecture 2 :
- Why are we in business.
- Lecture 3 :
- The ABC of the expert sales person.
- Lecture 4 :
- The ABC of the expert sales person 02.
- Lecture 5 :
- A personal story and the sales equation.
- Lecture 6 :
- How to increase your sales.
- Lecture 7 :
- What is life time value in business.
- Lecture 8 :
- Seeing selling from new perspective.
- Lecture 9 :
- How to handle customers complaint.
- Lecture 10 :
- A strategy for smart leaders and entrepreneurs.
- Lecture 11 :
- The 5Es while dealing with customers.
- Lecture 12 :
- Congratulations and what is next.
Our learners work at
Frequently Asked Questions
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How do i access the course after purchase?
It's simple. When you sign up, you'll immediately have unlimited viewing of thousands of expert courses, paths to guide your learning, tools to measure your skills and hands-on resources like exercise files. There’s no limit on what you can learn and you can cancel at any time. -
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic. -
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on. -
How do i contact the instructor for any doubts or questions?
Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want. -
Do i need a pc to access the course or can i do it on mobile & tablet as well?
Brilliant question? Isn't it? You can access the courses on any device like PC, Mobile, Tablet & even on a smart tv. For mobile & a tablet you can download the Learnfly android or an iOS app. If mobile app is not available in your country, you can access the course directly by visting our website, its fully mobile friendly. -
Do i get any certificate for the courses?
Yes. Once you complete any course on our platform along with provided assessments by the instructor, you will be eligble to get certificate of course completion.
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For how long can i access my course on the platform?
You require an active subscription to access courses on our platform. If your subscription is active, you can access any course on our platform with no restrictions. -
Is there any free trial?
Currently, we do not offer any free trial. -
Can i cancel anytime?
Yes, you can cancel your subscription at any time. Your subscription will auto-renew until you cancel, but why would you want to?
