Performance Measurement

How to measure, manage and improve organisational performance

Created by : Rated :4.8 9911 views

Last Updated: 2022-04-19 12:04:12 English Course Type: Self Learning

Why we measure performance
The benefits of performance measurement
The dangers of targets
The Three Levels of Performance Measure
The Performance Measurement Linkage Chart
What makes a good measure?
A starter set of performance measures
The Voice of the Process versus the Voice of the Customer
The Nature of Variation
Displaying Performance Data
The Shewhart Individuals Control Chart
Strategies for dealing with variation
The relationship between process behaviour and cost
Engaging your people in performance measurement

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:

1. To monitor progress towards goals

2. To guide improvement activity where performance is not meeting the goals

Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction.

But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure.

The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes.

This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.

There are no pre-course requirements

Accountants
Finance Professionals
CFOs
Accountancy students
Managers

Section 1 : Performance Measurement 10 Lectures 01:07:04
Lecture 1 :
Agenda for the Course Preview
An overview of performance measurement with the agenda for this course.
Lecture 2 :
Why do we Measure Performance?
Some examples of performance measurement and the reasons why we need to measure performance.
Lecture 3 :
Linking Performance Measures through the Organisation
Introducing the Performance Measurement Linkage Chart
Lecture 4 :
Example Performance Measurement Linkage Chart
An example of the use of the Performance Measurement Linkage Chart
Lecture 5 :
What makes a good measure?
The characteristics of a good performance measurement including a starter set of performance measures
Lecture 6 :
Interpreting Performance Data
Presenting performance data as a time series in order to review performance and identify areas for improvement
Lecture 7 :
Performance Data Example
An example using performance data to highlight issues
Lecture 8 :
Strategies to deal with Variation
How to deal with both Common Cause Variation in a business process and Special Cause Variation
Lecture 9 :
Embedding KPIs in an Organisation
How to gain the buy-in of staff to performance measures to ensure their effective use
Lecture 10 :
Final thoughts on Performance Measurement
Key learning points from this course
Section 2 : Performance Measurement Exercise 2 Lectures 00:19:18
Lecture 1 :
The Performance Measurement Exercise
An exercise to help you develop performance measures for your organisation
Lecture 2 :
Test your Understanding
The Test your Understanding multiple choice quiz

How do i access the course after purchase?
It's simple. When you sign up, you'll immediately have unlimited viewing of thousands of expert courses, paths to guide your learning, tools to measure your skills and hands-on resources like exercise files. There’s no limit on what you can learn and you can cancel at any time.
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic.
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on.
How do i contact the instructor for any doubts or questions?
Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want.
Do i need a pc to access the course or can i do it on mobile & tablet as well?
Brilliant question? Isn't it? You can access the courses on any device like PC, Mobile, Tablet & even on a smart tv. For mobile & a tablet you can download the Learnfly android or an iOS app. If mobile app is not available in your country, you can access the course directly by visting our website, its fully mobile friendly.
Do i get any certificate for the courses?
Yes. Once you complete any course on our platform along with provided assessments by the instructor, you will be eligble to get certificate of course completion.
For how long can i access my course on the platform?
You require an active subscription to access courses on our platform. If your subscription is active, you can access any course on our platform with no restrictions.
Is there any free trial?
Currently, we do not offer any free trial.
Can i cancel anytime?
Yes, you can cancel your subscription at any time. Your subscription will auto-renew until you cancel, but why would you want to?

Ross Maynard,

121952 Course Views

4 Courses

I am a Fellow of the Chartered Institute of Management Accountants in the UK and have 30 years experience as a process improvement consultant specialising in finance processes. I am a professional author of online training courses for accountants. I live in Scotland with his wife, daughter and Cocker Spaniel