ComputerCavalry: IT Help Desk Ticketing System Training!

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

Created by : Rated :4.1 68185 views

Last Updated: 2022-07-20 10:07:35 English Course Type: Self Learning

Students will gain the required knowledge to properly create and manage customer support tickets

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!

Internet and Computer

IT professionals or those seeking a career in customer support

Section 1 : Unpublished Section 7 Lectures 00:45:48
Lecture 1 :
ComputerCavalry: IT Help Desk Ticketing System Training Preview
Lecture 2 :
ComputerCavalry: Creating a new Ticket
Lecture 3 :
ComputerCavalry: Trust but Verify
Lecture 4 :
ComputerCavalry: Details, Details, DETAILS!
Lecture 5 :
ComputerCavalry: IT Task
Lecture 6 :
ComputerCavalry: IT KnowledgeBase
Lecture 7 :
ComputerCavalry: Generating Reports on Tickets

How do i access the course after purchase?
It's simple. When you sign up, you'll immediately have unlimited viewing of thousands of expert courses, paths to guide your learning, tools to measure your skills and hands-on resources like exercise files. There’s no limit on what you can learn and you can cancel at any time.
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic.
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on.
How do i contact the instructor for any doubts or questions?
Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want.
Do i need a pc to access the course or can i do it on mobile & tablet as well?
Brilliant question? Isn't it? You can access the courses on any device like PC, Mobile, Tablet & even on a smart tv. For mobile & a tablet you can download the Learnfly android or an iOS app. If mobile app is not available in your country, you can access the course directly by visting our website, its fully mobile friendly.
Do i get any certificate for the courses?
Yes. Once you complete any course on our platform along with provided assessments by the instructor, you will be eligble to get certificate of course completion.
For how long can i access my course on the platform?
You require an active subscription to access courses on our platform. If your subscription is active, you can access any course on our platform with no restrictions.
Is there any free trial?
Currently, we do not offer any free trial.
Can i cancel anytime?
Yes, you can cancel your subscription at any time. Your subscription will auto-renew until you cancel, but why would you want to?

Korey Sheppard,

498528 Course Views

5 Courses

ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services. We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity. Whether youâ€™re a â€œnot so tech savvyâ€ User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.