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What you'll learn?
- Advanced level of drafting professional emails
Course Overview
Welcome to the Advanced course on Effective Email Writing Skills.
We’ve all been there. You click open an email, and there’s a long block of text that stretches beyond where you can see. Your first reaction is to close the window and flag the email for later. Much later.
Email can be a useful communication tool, but not everyone uses it well. writing good business emails is no longer a “nice to have” skill—it’s something that you absolutely need if you want to be as effective as possible in your professional life.
Despite the rise of different forms of communication, email remains one of the most important methods of messaging for personal and business use. An email itself seems simple. But, there’s actually quite a bit that goes into drafting a message. Apart from inculcating 7 C’s in your email, a lot more emphasis has to be given on Tonality, Structure, Context, Construct, Simplicity and such more many things that makes a normal email an elegant, polished and professional one.
Most of us in the business world use emails as the main, and in some cases, the only means of written communication. It's certainly true that anyone with rudimentary computer skills can compose and send an email. And anyone with basic social skills will know how to make sure their email isn't overtly insulting.
On the other hand, think of all the poorly written emails you've received in your life. They may have been grammatically correct. But they didn't make a whole lot of sense.
Just because a person can talk doesn't make them a good public speaker. Similarly, just because a person can write doesn't mean they can write good emails.
Writing effective emails is a skill, and it's one you can learn. You'll need to practice too, but you've got a quarter of your working life to spend doing that. So why not spend some time getting to grips with the theory?
We'll dig into what makes emails effective in a moment through this advanced course.
1. Recap of Basic course on Effective Email writing
2. Collecting thoughts through 5 Ws’
3. Organizing structure of email with the Inverting Pyramid
4. Converting complex language in to ‘Simple’ one and Negative to Positive
5. Tonality in writing and 7 types of tones
6. Strategies, Formula / Proforma of emails in various situations as below.
Ø Write the Perfect Out-of-Office (OOO) Auto Reply
Ø Reply to enquiry emails
Ø Sales Proposal email
Ø Saying “No” to an unachievable project dead line
Ø Address counterpart / subordinate about errors in their report
Ø Giving feedback on email using FEED model
Ø Sample of few situational emails of day to day professional life as follows:
§ How to congratulate someone
§ How to welcome a new employee
§ Condolence Mail on Death in Family
(of a Senior / Colleague / Subordinate / Client)
§ Write an Apology
§ Format For Resignation Email
Pre-requisites
- Learners are expected to have a good command over basic english grammar
Target Audience
- Anyone and everyone who use emails for professional communication
Curriculum 21 Lectures 01:05:54
Section 1 : Introduction and Recap
- Lecture 2 :
- Recap of Importance of Writing
- Lecture 3 :
- Recap of Communication process cycle
- Lecture 4 :
- Recap of 7 C's of written communication
Section 2 : Advanced Email Writing Protocls
- Lecture 1 :
- COLLECTING YOUR THOUGHTS WITH THE FIVE W’s
- Lecture 2 :
- Organizing message with the Inverting Pyramid
- Lecture 3 :
- Activity on 5 W's
- Lecture 4 :
- Activity on Organizing the message with inverted pyramid
- Lecture 5 :
- How to Keep Simple writing while drafting emails
Section 3 : Transforming messages - Negative to Positive
- Lecture 1 :
- Activity Assignment - Negative to Positive sentence formation
- Lecture 2 :
- Discussion on Activity Assignment - Negative to Positive sentence formation
- Lecture 3 :
- Assignment Activity - Email on given situation
- Lecture 4 :
- Discussion on Assignment Activity - Email on given situation; and 4 Mantras
Section 4 : Tonality in Writing
- Lecture 1 :
- Description of 7 types of tone in detail along with Assignment on same
- Lecture 2 :
- Stress the Positive
Section 5 : Practice Email Situations - Set 1
- Lecture 1 :
- Situational Emails - Set 1
Section 6 : Situational Emails - Set 2
- Lecture 1 :
- Situational Emails - Set 2
Section 7 : Giving Feedback on Email
- Lecture 1 :
- Process flow of giving Feedback on Email – FEED Model
Section 8 : Sample Situational Emails
- Lecture 1 :
- Sample Emails
Section 9 : Summary, Quiz and Conclusion
- Lecture 1 :
- Quiz
- Lecture 2 :
- Summary and Closure
Our learners work at
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