ITIL 4 Foundation

Practice Questions & Answers discussion

Created by : Rated :4.8 77168 views

Last Updated: 2022-04-25 11:04:23 English Course Type: Self Learning

Introduction
Purpose
Benefits of ITIL
Key Difference b/w ITIL V3 & V4
Key Concepts
Four Dimension
Service Value System
Guiding Principles
Service Value Chain
Practice Questions and Answers

ITIL V4 course provides IT managers, practitioners, support staff and who are interfacing with the organization’s digital and information systems functions to enables successful management of modern IT-enabled services with a practical understanding of the key concepts, common language, principles and practices. It also prepares for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2020 guidelines.

No software required

To take the ITIL 4 Foundation Certification exam, no prerequisite is required

Section 1 : Unpublished Section 2 Lectures 00:16:03
Lecture 1 :
ITIL Introduction Preview
Lecture 2 :
Benefits and advantages of ITIL
Section 2 : Differnece b/w ITIL v3 & ITIL 4 2 Lectures 00:33:08
Lecture 1 :
Differnece b/w ITIL v3 & ITIL 4
Lecture 2 :
Differences between ITILV3 and V4 part II
ITIL V3 vs V4
Section 3 : Focus, Stakeholders, Value 1 Lectures 00:09:41
Lecture 1 :
Details on Value co-creation
Section 4 : Four Dimensions 1 Lectures 00:31:50
Lecture 1 :
Organization&People,Information&Technology,Partners&Suppliers,Value Stream
Section 5 : Service Value System 2 Lectures 00:46:29
Lecture 1 :
Service Value System Part-I
Lecture 2 :
Service Value System Part-II
Section 6 : Guiding Principles 3 Lectures 00:33:38
Lecture 1 :
Guiding Principles Part-I
Lecture 2 :
Guiding Principles Part-II
Lecture 3 :
Guiding Principles Part-III
Section 7 : Service Value Chain 1 Lectures 00:18:33
Lecture 1 :
Complete Walk through of Activities , Input and Outputs
Section 8 : ITIL 4 Practices 5 Lectures 00:51:13
Lecture 1 :
ITIL 4_ Practices - Introduction
Lecture 2 :
ITIL 4 General Management Practice 1
Lecture 3 :
General Management Practice 2
Lecture 4 :
Service management practices
Lecture 5 :
ITIL 4 Technical Management Practices & Exam Format
Section 9 : Practice Questions and Answer 1 Lectures 00:05:02
Lecture 1 :
Sample Q&A

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