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What you'll learn?
- Introduction
- Purpose
- Benefits of ITIL
- Key Difference b/w ITIL V3 & V4
- Key Concepts
- Four Dimension
- Service Value System
- Guiding Principles
- Service Value Chain
- Practice Questions and Answers
Course Overview
ITIL V4 course provides IT managers, practitioners, support staff and who are interfacing with the organization’s digital and information systems functions to enables successful management of modern IT-enabled services with a practical understanding of the key concepts, common language, principles and practices. It also prepares for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2020 guidelines.
Pre-requisites
- No software required
Target Audience
- To take the ITIL 4 Foundation Certification exam, no prerequisite is required
Curriculum 18 Lectures 04:05:37
-
Section 1 : Unpublished Section
- Lecture 2 :
- Benefits and advantages of ITIL
-
Section 2 : Differnece b/w ITIL v3 & ITIL 4
- Lecture 1 :
- Differnece b/w ITIL v3 & ITIL 4
- Lecture 2 :
- Differences between ITILV3 and V4 part II
-
Section 3 : Focus, Stakeholders, Value
- Lecture 1 :
- Details on Value co-creation
-
Section 4 : Four Dimensions
- Lecture 1 :
- Organization&People,Information&Technology,Partners&Suppliers,Value Stream
-
Section 5 : Service Value System
- Lecture 1 :
- Service Value System Part-I
- Lecture 2 :
- Service Value System Part-II
-
Section 6 : Guiding Principles
- Lecture 1 :
- Guiding Principles Part-I
- Lecture 2 :
- Guiding Principles Part-II
- Lecture 3 :
- Guiding Principles Part-III
-
Section 7 : Service Value Chain
- Lecture 1 :
- Complete Walk through of Activities , Input and Outputs
-
Section 8 : ITIL 4 Practices
- Lecture 1 :
- ITIL 4_ Practices - Introduction
- Lecture 2 :
- ITIL 4 General Management Practice 1
- Lecture 3 :
- General Management Practice 2
- Lecture 4 :
- Service management practices
- Lecture 5 :
- ITIL 4 Technical Management Practices & Exam Format
-
Section 9 : Practice Questions and Answer
- Lecture 1 :
- Sample Q&A
Our learners work at
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