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What you'll learn?
- Logistical support on what you should do to set up capacity and availability services.
Course Overview
ITIL Capacity and Availability management is a key service within any IT service offering.
During my time in IT I have set up many services, including capacity and availability. I am going to show you the basics of what you should consider and set up to have a minimum viable service.
Throughout this course we will talk briefly about ITIL, and more about the application rather than theory. My courses reflect the reality rather than theory of barriers and logistic issues you may need to overcome.
Pre-requisites
- Some basic IT knowledge but not essential. Have an awareness of ITIL.
Target Audience
- Start up businesses or contractors wanting to set up new ITIL services.
Curriculum 9 Lectures 01:21:44
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Section 1 : Introduction
- Lecture 2 :
- Introduction
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Section 2 : Understanding the scope of your Service
- Lecture 1 :
- Scoping your work
- Lecture 2 :
- Thinking of logistics
- Lecture 3 :
- Writing your policy
- Lecture 4 :
- Process mapping
- Lecture 5 :
- Policy template
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Section 3 : Setting up reporting
- Lecture 1 :
- Setting up reporting
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Section 4 : Summary
- Lecture 1 :
- Summary
Our learners work at
Frequently Asked Questions
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How do i access the course after purchase?
It's simple. When you sign up, you'll immediately have unlimited viewing of thousands of expert courses, paths to guide your learning, tools to measure your skills and hands-on resources like exercise files. There’s no limit on what you can learn and you can cancel at any time. -
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic. -
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on. -
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Instructor
11973 Course Views
8 Courses
Experienced ITIL expert in private and public sector, experience of delivering great workshops, engaging stakeholders and career development.
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