Using ChatGPT to improve IT Service Management

Learn how ChatGPT and AI can help you improve you efficiency in IT service Management, and ServiceNow

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Last Updated: 2024-01-12 11:01:03 English Course Type: Self Learning

How to effectively prompt AI to get great outputs
How to use ChatGPT to improve your Service Management teams

Want to stay ahead of the evolution and know how to use AI tools such as ChatGPT?

Want to improve your service management teams by using the latest tools?

Want to learn effective prompting?

This course if for you!

ChatGPT is about to revolutionize how we all work, you need to think about what you do next, do you become part of the solution and learn how to enhance your services? or be at risk of redundancy! this course will help!

In this course I will show you how you could use chatgpt to your advantage and improve your services that you deliver in service management area.

We will cover the following in this course:

1. What is ChatGPT and how do I prompt effectively?

2. Do some gap analysis to understand where it will help you in your organization (Including some workshops to help you get the information you need!)

3. Incident management and ChatGPT

4. Problem management and ChatGPT

5. Asset and configuration management and ChatGPT

5. ServiceNow and ChatGPT

I hope you enjoy the course, and if you need any help and want to ask any questions please let me know!

I also value any feedback you may have and this course will be continually updated as AI evolves

No requirements

Anyone interested in AI and ChatGPT potential
Colleagues in IT Service Management Roles

Section 1 : Intro to chatGPT 2 Lectures 00:09:44
Lecture 1 :
ChatGPT Preview
Lecture 2 :
Some considerations before we begin
Section 2 : IT Service Management teams and ChatGPT usage 5 Lectures 00:31:11
Lecture 1 :
Change Management
Lecture 2 :
Help Desk
Lecture 3 :
Problem Management
Lecture 4 :
Asset and Config Management
Lecture 5 :
ServiceNow Prompts
Section 3 : Some workshops that may help identify your gaps 3 Lectures 00:15:32
Lecture 1 :
SWOT analysis
Lecture 2 :
Pre-Mortem Workshops
Lecture 3 :
5-whys workshop

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