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What you'll learn?
- A granular understanding of the things you will need to do to set up Hardware Asset Management as an ITIL function
Course Overview
ITIL hardware asset management is one of the most important functions for a business. It manages the lifecycle of assets, it helps ensure maximum value for the available stock to avoid unneccessary investment in new assets, and provides security in knowing where all of your assets are and who they are with.
In this course I will take you through the basics of setting the service up, what the considerations are for policy and process, logistics, user research, road mapping, auditing and much much more.
I hope you enjoy the course and please feel free to ask any questions as you progress through this course!
Pre-requisites
- No requirements, just some basic IT knowledge
Target Audience
- Someone who is responsible for setting up ITIL services
- Contractors looking to take on new roles in HAM
- Beginners looking to start a career in HAM
Curriculum 11 Lectures 01:45:10
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Section 1 : introduction
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Section 2 : Terminology and ITIL
- Lecture 1 :
- What does ITIL say about Hardware Asset Management?
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Section 3 : Discovery and policy/process writing
- Lecture 1 :
- Why have a policy?
- Lecture 2 :
- Strategic considerations before your service goes live
- Lecture 3 :
- Understand how your users work and design the service around them
- Lecture 4 :
- Process maps and examples
- Lecture 5 :
- Some scoping of work before you begin
- Lecture 6 :
- Some BAU logistics to consider
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Section 4 : Auditing and reporting
- Lecture 1 :
- Auditing - more fun that it sounds!
- Lecture 2 :
- Reporting and ROI
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Section 5 : Summary
- Lecture 1 :
- Summary and final tips
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Instructor
11975 Course Views
8 Courses
Experienced ITIL expert in private and public sector, experience of delivering great workshops, engaging stakeholders and career development.
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