Setting up and operating ITIL Hardware Asset Management

A guide to how you work in ITIL hardware asset management and its day to day running in the ITIL world

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Last Updated: 2023-04-19 12:04:26 English Course Type: Self Learning

A granular understanding of the things you will need to do to set up Hardware Asset Management as an ITIL function

ITIL hardware asset management is one of the most important functions for a business. It manages the lifecycle of assets, it helps ensure maximum value for the available stock to avoid unneccessary investment in new assets, and provides security in knowing where all of your assets are and who they are with.

In this course I will take you through the basics of setting the service up, what the considerations are for policy and process, logistics, user research, road mapping, auditing and much much more.

I hope you enjoy the course and please feel free to ask any questions as you progress through this course!

No requirements, just some basic IT knowledge

Someone who is responsible for setting up ITIL services
Contractors looking to take on new roles in HAM
Beginners looking to start a career in HAM

Section 1 : introduction 1 Lectures 00:03:51
Lecture 1 :
Introduction to HAM Preview
Section 2 : Terminology and ITIL 1 Lectures 00:07:06
Lecture 1 :
What does ITIL say about Hardware Asset Management?
Section 3 : Discovery and policy/process writing 6 Lectures 01:01:35
Lecture 1 :
Why have a policy?
Lecture 2 :
Strategic considerations before your service goes live
Lecture 3 :
Understand how your users work and design the service around them
Lecture 4 :
Process maps and examples
Lecture 5 :
Some scoping of work before you begin
Lecture 6 :
Some BAU logistics to consider
Section 4 : Auditing and reporting 2 Lectures 00:24:32
Lecture 1 :
Auditing - more fun that it sounds!
Auditing is a massive part of this job, lets break it down and define what you need to do.
Lecture 2 :
Reporting and ROI
Lets now talk about reporting, vital for senior teams. We will also talk about Return on Investment.
Section 5 : Summary 1 Lectures 00:08:06
Lecture 1 :
Summary and final tips

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