ITIL Capacity and Availability Management - set up guide

How to set up your ITIL capacity and availability service, a guide on policy, process, logisitics, and templates you can use!

Created by : Rated :3.9 817 views

Last Updated: 2023-12-18 11:12:17 English Course Type: Self Learning

Logistical support on what you should do to set up capacity and availability services.

ITIL Capacity and Availability management is a key service within any IT service offering.

During my time in IT I have set up many services, including capacity and availability. I am going to show you the basics of what you should consider and set up to have a minimum viable service.

Throughout this course we will talk briefly about ITIL, and more about the application rather than theory. My courses reflect the reality rather than theory of barriers and logistic issues you may need to overcome.

Some basic IT knowledge but not essential. Have an awareness of ITIL.

Start up businesses or contractors wanting to set up new ITIL services.

Section 1 : Introduction 2 Lectures 00:13:39
Lecture 1 :
What does ITIL say about Capacity and Availability Preview
Lecture 2 :
Introduction
Section 2 : Understanding the scope of your Service 5 Lectures 00:44:18
Lecture 1 :
Scoping your work
Lecture 2 :
Thinking of logistics
Lecture 3 :
Writing your policy
Lecture 4 :
Process mapping
Lecture 5 :
Policy template
Section 3 : Setting up reporting 1 Lectures 00:15:54
Lecture 1 :
Setting up reporting
Section 4 : Summary 1 Lectures 00:07:53
Lecture 1 :
Summary

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