Service Transition using a DEVOPS and Jira approach

Using Jira as a service transition service - evolving ITIL to DEVOPS

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Last Updated: 2023-05-12 09:05:00 English Course Type: Self Learning

A good technique on building on service transition

Want to move away from using Excel spreadsheets or worse for service transition?

Having problem moving services from Beta to Live teams due to last minute requirements?

Interested in a career in service transition and want to get to know some of the key challenges you come up against?

This course is for you!

In this course we are going to talk about Service Transition, that pain point between development teams and live service teams and how this solution may be the way to solve that issue.

Within this course we are going to cover:

1. Changing mindset on transition from ITIL to DEVOPS

2. General overview of service transition

3. How to structure Jira for Service Transition.

4. How the model works in reality.

5. Some logistical considerations

This course is a no nonsense approach to ensure you get to know the information you need before you implement this new solution to service transition. I will give you visual explanations of what I mean and how it may look once you start to implement this new methodology.

As ever I am here to take questions after enrolment and provide you any further support you need.

Hope you find this helpful and welcome all feedback.

No requirements

Someone involved in service transition
Businesses looking to evolve to DEVOPS and consider transition

Section 1 : Introduction 2 Lectures 00:09:13
Lecture 1 :
Introduction Preview
Lecture 2 :
Difference between ITIL and DEVOPS
Section 2 : Jira and the solution 3 Lectures 00:16:05
Lecture 1 :
Jira Basics
Lecture 2 :
The solution using Jira
Lecture 3 :
Remember your Governance
Section 3 : Prep work you can do to help this technique work 3 Lectures 00:09:31
Lecture 1 :
Stakeholder mapping
Lecture 2 :
User needs
Lecture 3 :
MOSCOW Analysis
Section 4 : Conclusion 1 Lectures 00:04:26
Lecture 1 :
Conclusion

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