Setting up and operating ITIL Hardware Asset Management

A guide to how you work in ITIL hardware asset management and its day to day running in the ITIL world

Created by : Rated :4.1 935 views

Last Updated: 2023-04-19 12:04:26 English Course Type: Self Learning

A granular understanding of the things you will need to do to set up Hardware Asset Management as an ITIL function

ITIL hardware asset management is one of the most important functions for a business. It manages the lifecycle of assets, it helps ensure maximum value for the available stock to avoid unneccessary investment in new assets, and provides security in knowing where all of your assets are and who they are with.

In this course I will take you through the basics of setting the service up, what the considerations are for policy and process, logistics, user research, road mapping, auditing and much much more.

I hope you enjoy the course and please feel free to ask any questions as you progress through this course!

No requirements, just some basic IT knowledge

Someone who is responsible for setting up ITIL services
Contractors looking to take on new roles in HAM
Beginners looking to start a career in HAM

Section 1 : introduction 1 Lectures 00:03:51
Lecture 1 :
Introduction to HAM Preview
Section 2 : Terminology and ITIL 1 Lectures 00:07:06
Lecture 1 :
What does ITIL say about Hardware Asset Management?
Section 3 : Discovery and policy/process writing 6 Lectures 01:01:35
Lecture 1 :
Why have a policy?
Lecture 2 :
Strategic considerations before your service goes live
Lecture 3 :
Understand how your users work and design the service around them
Lecture 4 :
Process maps and examples
Lecture 5 :
Some scoping of work before you begin
Lecture 6 :
Some BAU logistics to consider
Section 4 : Auditing and reporting 2 Lectures 00:24:32
Lecture 1 :
Auditing - more fun that it sounds!
Auditing is a massive part of this job, lets break it down and define what you need to do.
Lecture 2 :
Reporting and ROI
Lets now talk about reporting, vital for senior teams. We will also talk about Return on Investment.
Section 5 : Summary 1 Lectures 00:08:06
Lecture 1 :
Summary and final tips

How do i access the course after purchase?
It's simple. When you sign up, you'll immediately have unlimited viewing of thousands of expert courses, paths to guide your learning, tools to measure your skills and hands-on resources like exercise files. There’s no limit on what you can learn and you can cancel at any time.
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic.
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on.
How do i contact the instructor for any doubts or questions?
Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want.
Do i need a pc to access the course or can i do it on mobile & tablet as well?
Brilliant question? Isn't it? You can access the courses on any device like PC, Mobile, Tablet & even on a smart tv. For mobile & a tablet you can download the Learnfly android or an iOS app. If mobile app is not available in your country, you can access the course directly by visting our website, its fully mobile friendly.
Do i get any certificate for the courses?
Yes. Once you complete any course on our platform along with provided assessments by the instructor, you will be eligble to get certificate of course completion.
For how long can i access my course on the platform?
You require an active subscription to access courses on our platform. If your subscription is active, you can access any course on our platform with no restrictions.
Is there any free trial?
Currently, we do not offer any free trial.
Can i cancel anytime?
Yes, you can cancel your subscription at any time. Your subscription will auto-renew until you cancel, but why would you want to?