Your Cart is empty. Keep Shopping to find a course!
Browse CoursesMore Learnfly
Business Solution Become an InstructorYour Cart is empty. Keep shopping to find a course!
Browse CoursesA chatbot is a computer program designed to simulate conversation with users, typically through text or voice interfaces. It automates responses to user inquiries, providing information or assistance in a conversational manner, often used for customer support, engagement, or task automation.
Learn more topics in various categories at one place. Explore unlimited courses in other categories and up-skill yourself today.
4.2 770720 Beginner Level
4.1 568641 All Level
4.1 346333 All Level
4.2 100790 All Level
4.6 100527 All Level
4.8 100345 All Level
4.9 99616 All Level
4.8 99591 Beginner Level
4.8 99393 All Level
106 Lectures All Level
6 Lectures All Level
18 Lectures All Level
28 Lectures All Level
37 Lectures All Level
37 Lectures All Level
12 Lectures All Level
16 Lectures All Level
10 Lectures All Level
10 Lectures All Level
7 Lectures All Level
5 Lectures All Level
26 Lectures All Level
14 Lectures All Level
29 Lectures All Level
19 Lectures All Level
11 Lectures All Level
11 Lectures All Level
20 Lectures All Level
11 Lectures All Level
9 Lectures All Level
5 Lectures All Level
23 Lectures All Level
138 Lectures All Level
23 Lectures All Level
19 Lectures All Level
19 Lectures All Level
18 Lectures All Level
25 Lectures All Level
53 Lectures All Level
64 Lectures All Level
A chatbot is a computer program designed to simulate conversation with human users, often through text or voice interactions. Businesses use chatbots to automate customer support, answer queries, and enhance user experiences on websites or messaging platforms.
Chatbots streamline customer interactions by providing instant responses to frequently asked questions, offering 24/7 support, and guiding users through processes. They can improve efficiency, save time, and enhance overall customer satisfaction.
Implementing a chatbot involves defining its purpose, selecting a suitable platform or development framework, designing conversation flows, integrating with existing systems, and continuously refining the bot based on user feedback and performance data.
Chatbots can significantly reduce response times, handle repetitive tasks, provide consistent information, and contribute to cost savings. They also gather valuable user data, enabling businesses to better understand customer needs and preferences.
To ensure success, regularly update your chatbot with new information, monitor user interactions, and integrate machine learning or natural language processing for improved understanding. Additionally, offer a seamless transition to human support when complex issues arise, ensuring a positive user experience.